Bad service

Upgraded my contracts on 22 May I was charged the full monthly amounts plus pro rata on one device and full insurance premiums for both contracts when I enquire I was told that how vodacom operates however same is contrary to what their policy stipulates .when I requested refund I was refused .and again I had to pay R748 at the counter when I enquire what was the amount for the response received was vague .

Worse customer center agents knows nothing they can't even resolve any query .I really do not understand why vodacom doesn't train their staff