mK
martin K
1 reviews | Active since May 2014
03 Nov 2020, 10:07
Bad service
My fibre data went down yesterday around 11:15. First hurdle was to get someone on the line to talk to. They didn't give me a reference number and said they didn't log the fault either and hang up. Second time I phoned I spend an hour for Vodacom Fibre to try and "fix" the problem. My service reference number is SR*** My data is still not fixed. I phoned twice this morning and can't get through to someone to talk to. My wife and I work from home from time to time. This is a mess. No one comes back with answers and I can't hang on for 15min and no one is taking your call. Unacceptable!!!
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Vodacom's replyOfficial
03 Nov 2020, 11:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Nov 2020, 11:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
mK
martin K's updateReviewer Update
03 Nov 2020, 16:50The problem was corrected. Thank you so much. Please make sure to update your call centre. The time for people to attend to a call take waaay too long. To hold on for 10 to 15 minutes is not good. Anyway, thank you for sorting out the problem.
mK
martin K's update03 Nov 2020, 16:50
Reviewer Update
The problem was corrected. Thank you so much. Please make sure to update your call centre. The time for people to attend to a call take waaay too long. To hold on for 10 to 15 minutes is not good. Anyway, thank you for sorting out the problem.