Bad service

Vodacom have the worst customer service possible.

I work from home and is provided with fiber to home by the company I work for. During January 2024 I relocated to another address within the city I live. Simple, no rocket science. My employer was notified about the relocation, a call was logged with Vodacom to do the relocation.

An absolute nightmare. It is now two months since my relocation and zero internet connection, nada, nothing. Our IT specialist spent 40 minutes on the phone with a service consultant 8 days ago. Vodacom promised the issue is resolved, yet nothing of the sorts.

There is no accountability in Vodacom itself. The call center is ineffective and the consultants don't have a clue what to do and is seriously in need of training.

I cannot contact Vodacom directly, as the line is not registered in my name.

This is terrible service.

Furthermore, I looked at the statistics on Hellopeter and it is shocking to see the number. over a hundred thousand reviews with one and two stars? absolutely shocking.