bad service

i called customer care on the 18/09/2015 around 18h07 spoke to the consultant by the name of <br> nkululeko i told him that im having a problem with my blackberry phone 9830 have the bis service<br> active but im unable to access facebook and normal internet browsing like google as its keeps on sayin<br> i must contact my service provider i told him all the trouble shooting like host routing table,network selection<br> clearing browsing histoty and clear logs and diagnotics test and hardbooting the phone but still having the same problem<br> there was a service request logged for me and they just closed it without my problem being resolved and they didnt even bother<br> to call me with feedback so i need him to log another request which he refused , i requested to speak to somebody else and her <br> referred me to his team leader by the name of sharon they both refused to log a service request for me as i was told that they are<br> both knocking off so they just transfered me back to ivr , so i need my problem to be resolved now as i cant pay for the service that <br> i cant use and im shocked about the service that i just received from so called customer care.