Bad Service

I app**** for a cell phone upgrade last week and I was promised that delivery will take place on Thursday 14 October. Today I called to enquire and was told that my parcel was returned back to the storage on Wednesday 14 October because it is suspected to be ***** and it needs to be investigated. No one contacted me to inform me of this and even when I tell the call center agent that I'm terminating the contract and going to another service provider it seems she doesn't give a damn!!! and just wants to get rid of me. Not even trying to convince me to stay on or promise me that she will try and investigate the matter and get back to me. She told me she doesn't know why it is under investigation. I feel like a ******** now that my parcel is under investigation and I'm not interested in upgrading the contract anymore. I guess Vodacom is tired of my money and now its time to move on to another service provider like I did with my other Contract.