Bad service

My contract is due to be upgraded in April this yr & because my phone is faulty, I went in to my local vodashop & was terribly appalled by the lack of customer service. All they are interested in is signing up new contracts because they are so hungry for commission instead of providing a service & assisting a current customer. I even offered paying off the balance of my contract so I could get a new handset but was point blank refused & said I should go on prepaid & take out a new contract. If that's the case then I may as well take out a contract with 1 of your competitors who offer a better deal than vodacom & pay off my existing contract. They are extremely unhelpful & have no concern for customer service because they are more interested in making a commission on signing a new contract. I don't want a new contract nor do I want to go on prepaid. I just wanted a new handset & was prepared to meet vodacom 1/2 way by paying off my contract.