Bad Service

The consultant was already waiting to call me soon as i pressed the send button. We did all the necessary vetting,then i confirmed with him that the phone would be delivered a day or two later as i could walk into any store to get one.I believed him and his story was confirmed when the next day i got a call to say the phone is being shipped out. A week later I called to find out where the delay was and they told me they've been calling yet i was patiently waiting for that call and it eventually turns out that the want to blame the courier company. out of frustration i decide to cancel the contract ,above that they don't even attempt to retain me. Few days later im calm and want to sign reinstate that contract and im now being asked to produce things they didnt ask for on the initial application ,now i get penalised because i spoke formyself