SS
Sahla S
1 reviews | Active since Jan 2024
05 Jan 2024, 16:20
BAD SERVICE
very bad service. Vodasure has debited me R1600 it has been 2 months i have been calling for them for a refund as my insurance is only R575 per month. The first time i was in theft and did my claim vodasure did not even contact my bank for the debit order blaming the bank, once i provided them with the documentation of them not contacting them they made me pay a ridiculous amount of excess. Vodacom is very quick to sign contracts but very slow on helping customers.
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Replies (1)Vodacom's replyOfficial
08 Jan 2024, 07:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Jan 2024, 07:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
