SS
Sahla S

1 reviews | Active since Jan 2024

05 Jan 2024, 16:20

BAD SERVICE

very bad service. Vodasure has debited me R1600 it has been 2 months i have been calling for them for a refund as my insurance is only R575 per month. The first time i was in theft and did my claim vodasure did not even contact my bank for the debit order blaming the bank, once i provided them with the documentation of them not contacting them they made me pay a ridiculous amount of excess. Vodacom is very quick to sign contracts but very slow on helping customers.

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Replies (1)
Vodacom
Vodacom's reply08 Jan 2024, 07:40
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team