ND
Noli D
1 reviews | Active since Dec 2013
31 Jul 2019, 14:46
Bad Service
So I contacted you guys today to ensure that my debit order is loaded and ready for collection. I spoke to an agent Pascal who has assured me the notification has been sent to my bank and a debit order is in place. I then received the following sms "Your Collections Outgoing Calls Bar has been activated. I am not receiving messages from whatsapp or anything. Have my services been suspended? what is going on. Money is in my account to be debited so why have I been suspended straight after I am the one who made a follow up to ensure my debit order is in place!!!!!!!!
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Replies (2)
Vodacom's replyOfficial
31 Jul 2019, 16:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jul 2019, 16:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Aug 2019, 11:31 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Aug 2019, 11:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team
Best regards,