bad service

I received a call from Vodacom my dispute was the statement amounts that I was charged as I said they deducted my account on the 28 of June then on the 3rd of July where as I am getting paid on the 20th of each month because they did not get the amount on that day on the 3rd of July now I am being charged penalty fee for debit order that I was not advise of and went of first weak of the month and made my account to be in access now penalty fees I am charged and it was not my fault can Vodacom come and collect the phone I am not happy and how they handle their debit orders they have blocked the phone and sim card they can come collect I want nothing to do with Vodacom and I will pay the amount they say is outstanding because they can not charge me if the phone and sim card is not active please if they can send someone to collect the phone I will pay the R668` then be done with them they must tell their sales department to mention these things to customer and not debit at anytime of the month