Bad service

My account was **********ly upgraded online by Sindiswa dealer ID. VDLKO in November 2014. The consultant by the name of Sharon Zitha managed to send an E-mail to the account department telling them about the ********** upgrade and that I'm asking for the R752.90 to be refunded into my bank account. I went to vodacom on the 18 of September 2015 because I wanted my name to be cleared from vodacom's credit list. Ms Sharon Zitha got a hold of mr Lesley Dean who said that the money will be paid back in 10 days time . When I sent an e-mail reminding Mr Dean that the refund was never done, his responded by asking me to send him the cellphone number that was used for the *****. To me Mr Lesley Dean is *********** because all the all the information about the matter was sent to him. That is an example of poor service.