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zandile M

1 reviews | Active since Jun 2019

15 Jul 2019, 09:00

bad service

good day

I have a problem with Vodacom's customer service I have a contract with them its not even 2 months they debited my account on the 28 of June 2019 R170 and again R120 on the 3 of July 2019 and I told the sales person that I get paid on the 20 of each month so I reversed the R120 which I don't know why they debited made my account to be in access now they saying I owe R600 and have blocked the sim card and phone I was in hospital came back to this bad service I would not refer my family and friends to use Vodacom's contact I have 2 contract with intellicell and both up to date its a pity that both sim card are Vodacom if it comes to a push they must come and take their phone I will pay the amount owing now that's how I don't want to use Vodacom's services anymore

0
Replies (2)
Vodacom
Vodacom's reply15 Jul 2019, 09:42
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply18 Jul 2019, 16:22
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, your query has now been resolved.  Regards  Consumer Website Team 

Best regards,