Bad service

I have been using Vodacom Pay as you Go for about 3 years now and decided to apply for a new contract. I submitted an application for a Samsung A50 on the Vodacom App for R389/month on a Smart Top Up 1GB contract. A lady called me to take all my personal information and asked me which contract I want to take up. I gave her the details and she confirmed that the monthly payment is R489. I said to her that it said R389/month and she just insisted it is R489. I asked her if I could call back after confirming and she said she would call me back in the afternoon.

Later that same afternoon another gent called me and asked if I had been assisted. I explained my story to him and he asked for my ID number to check. He then confirmed that my application was turned down and that I couldn't re-apply within the next 90 days because it is Vodacom policy. He couldn't disclose as to why my application was turned down and asked me to kindly re-apply when the 90 days period had lapsed.

I know for a fact that it cannot be my credit score that affected my application, so I am almost certain they made a mess with my application and now I have to wait 90 days???

I can unfortunately not wait 90 days, so will be going to another service provider in store and apply for a contract.

Very disappointed in Vodacom indeed.