ZA
Ziyaad A

1 reviews | Active since Dec 2014

30 Apr 2022, 08:46

Bad service

I had a contravt for 2 years with vodacom, however it was a month before the end date.

I was at the canal walk bramch and was advised to call the call centre and was advised that the contract will end in december and my last debit will be in january.

I called in there after and uoto this date i am still being debited. One of the consultants told me that the person who cancelled my contrac put the end date at 2032....its costing me money for unauthorised debits, and i am paying for vodacoms bad service and customer care. Ive called every month i atleast twice and last week i received a call that the one number is due for an upgrade. I cancelled both numbers as advised from a consultant at the cw branch. Which i did. Insurance still came off and last months insurance was reversed after my phone call. So clearly someones not doing there jobs properly and illeagaly debiting me as i have done my bit to camcel the contract in due time.

0
Replies (1)
Vodacom
Vodacom's reply30 Apr 2022, 18:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team