MD
May D
1 reviews | Active since Sept 2015
28 Jun 2019, 16:12
Bad service
Returned a faulty device, called cancellation department 25min on hold and counting, still no success ????????????????????????????????????????????
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Jun 2019, 16:44 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Jun 2019, 16:44
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
MD
May D's updateReviewer Update
28 Jun 2019, 16:53I was expecting a call back yesterday...still waiting.
I was also expecting a call back today...still waiting.
When I did call, team leader Jennifer put me on hold for 30min plus, when I called back minutes later I was told that she had left for the day.
I lost and hour of my life, being put on hold today.
Not counting all the other times I have called in the last 14 days, with no results.
I was also expecting a call back today...still waiting.
When I did call, team leader Jennifer put me on hold for 30min plus, when I called back minutes later I was told that she had left for the day.
I lost and hour of my life, being put on hold today.
Not counting all the other times I have called in the last 14 days, with no results.
MD
May D's update28 Jun 2019, 16:53
Reviewer Update
I was expecting a call back yesterday...still waiting.
I was also expecting a call back today...still waiting.
When I did call, team leader Jennifer put me on hold for 30min plus, when I called back minutes later I was told that she had left for the day.
I lost and hour of my life, being put on hold today.
Not counting all the other times I have called in the last 14 days, with no results.
I was also expecting a call back today...still waiting.
When I did call, team leader Jennifer put me on hold for 30min plus, when I called back minutes later I was told that she had left for the day.
I lost and hour of my life, being put on hold today.
Not counting all the other times I have called in the last 14 days, with no results.