AV
Angel V
1 reviews | Active since Jun 2019
28 Jun 2019, 14:00
Bad service
Absolutely, no client service. sitting with a broken phone in my drawer for a three month period and vodacom has to date not collected the phone to replace it - no communication - phone calls made by the number and no response - emails sent 32 to date - no response!!! Absolutely disgraceful!! This company is now moving their contract to someone else!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Jun 2019, 14:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Jun 2019, 14:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Jul 2019, 14:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you but no answer. Our records indicate that your account is managed by our business department. Please send an email to *** as they would be best equipped to assist you. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply03 Jul 2019, 14:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you but no answer. Our records indicate that your account is managed by our business department. Please send an email to *** as they would be best equipped to assist you. Regards Consumer Website Team(SA)
Best regards,