Bad service

Good day Im very disapointed in vodacom. We have 20 years accounts with them now. From april 2019 we are struggeling to get this problem solved. We are staying in mpumalanga and someone in gauteng opened an account on our name. The persons account is open line. Account just go up and up. They told us to do an affidavit which we did. We send a lot off enquiries with the affidavit. Which they just said problem is following up. They cut our phones but we paid our account. We needed to drove very far they told us they can't help us. Eventually they put the phones on with the words your account is fine now. But it's not. Every month since then i need to clean my bank and go and pay my accounts at the bank because the other account keeps on coming back. They threaten us now that we need to pay the other amount as well otherwise our phones is cutting off again. THis is uneccaptable. If got a high risk pregnant daugter almost 36 weeks pregnant anything can happen any time off the day or night we need phones as well as a very ill old husband that can require to go to drs any time. I told them they can't cut off our phones as we pay every month on time. At this stage i want my whole family (which is more that 30 people) to cancel their accounts at vodacom and go to someone else.This is how we feel at this time. Please contact me to sort this problem. Someone told me i should talk to Hello Peter about this they will help me.