Bad service

Consultant from Vodacom called me yesterday advise that she want to help me with the query i post at hello Peter to my surprise that the solution was to reinstate the debit order not so solve my problem until I told her that I don't want them to reinstate the debit order they need to listen to the recordings she promise to escalate the matter to get recordings after few minutes she call me and ask if I did the upgrade at store I said no telephonically she ask me if I have the order no I said no she mentioned that she don't pickup any order no on the system today I did not receive any call for feedback the only thing I received is the sms state that I'm in erreas I need to pay that means Vodacom does not care about the clients they only need the money and my name still showing overdue balances at Experian report that the reason I don't want to deal with Vodacom in my life