NM
Ntsikelelo M
1 reviews | Active since May 2019
24 May 2019, 15:42
Bad Service
For the past 3 months now i have been battling with a simple ITC update from Vodacom...when I contacted Trans Union i was shocked to find out im in areas for 2k while my account is on track...as we speak i am holding as im being transferred from department to department as your call center agents don’t know how to assist.
Sent out numerous mails to your legal department but up to now no body has ever had the decency to call me back as a consumer and try to resolve my matter asap...
I will never take a cell fone contract with you guys again... nx !
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
24 May 2019, 16:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 May 2019, 16:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Jun 2019, 13:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our legal team has advised that they have checked the client's payment profile and they can confirm the payment profile is true and correct.
Please note that the payment profile is reported on how the client conducts their monthly payments on monthly basis. Regards Consumer Website Team(SA)
Please note that the payment profile is reported on how the client conducts their monthly payments on monthly basis. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply07 Jun 2019, 13:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our legal team has advised that they have checked the client's payment profile and they can confirm the payment profile is true and correct.
Please note that the payment profile is reported on how the client conducts their monthly payments on monthly basis. Regards Consumer Website Team(SA)
Please note that the payment profile is reported on how the client conducts their monthly payments on monthly basis. Regards Consumer Website Team(SA)
Best regards,