IM
Ivy M
1 reviews | Active since Jan 2015
23 May 2019, 16:07
Bad Service
In August 2013 I took a contract with Vodacom and now I’m due for an upgrade and I don’t want a new phone anymore, I’m being told that I cannot cancel the contract because is not August yet and when I ask that even if I don’t want the new contract and they said unfortunately I cannot cancel I have to pay for something that I don’t want anymore and don’t have
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 May 2019, 19:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 May 2019, 19:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Jun 2019, 11:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please send an email to a insurance team for assistance with the cancellation of insurance. Email address is: *** Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply05 Jun 2019, 11:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please send an email to a insurance team for assistance with the cancellation of insurance. Email address is: *** Regards Consumer Website Team(SA)
Best regards,