Bad Service.

Bad Service from Vodacom shop in Century City I took my phone in for repairs and dropped it at the Vodacom Century city shop(the one close to Ackermans) They sent the phone to the Tygervalley repair centre and Tygervally made contact with me and they also sent an SMS on the 14th May to say my phone is going back to the store. I waited for Vodacom Century city to contact me, but they ddnt I finally went to the store yesterday around 13h30 to check on my phone Firstly I struggled to get someone to assist me and when I finally got assisted the person seemed clueless. They told me that I had to pay R57.50 as my phone was rejected by insurance....few minutes later, story changed i had to pay an excess of R200. Long story they ddnt help me at all and i left my phone there they said they would call me as i need to choose another phone but still nothing I contacted Vodacom insurance and was informed that they didn't receive any call from the store. I hope this will get fixed by Friday as I need my phone it's been a month already and Vodacom store is keeping my phone