JA
JEFFREY A
1 reviews | Active since May 2015
16 May 2019, 11:03
BAD SERVICE
I upgraded on line on the 2019/05/10 put my work address in would not accept so I put in home address Ram phone on Monday to deliver but as some people work between 8 to 5 it is impossible to receive the parcel I phoned ram on the 2019/05/15 they told me that they can t change the address I must phone Vodacom after that said they would send a email thru to ram 4 hrs later ram phones me and tell me they want to deliver to my home address so could you please cancel the upgrade as I will cancel my contract with Vodacom as soon as the contract expires this bad service from Vodacom I have many year with Vodacom why don’t you use a different courier company they deliver after hours
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Replies (2)
Vodacom's replyOfficial
16 May 2019, 11:09 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 May 2019, 11:09
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 May 2019, 09:58Dear Jeffrey,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,
Ashwin AbdurahmanConsumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,
Ashwin AbdurahmanConsumer Website Team(SA)
Best regards,
Vodacom's reply20 May 2019, 09:58
Official
Dear Jeffrey,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,
Ashwin AbdurahmanConsumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,
Ashwin AbdurahmanConsumer Website Team(SA)
Best regards,