EV
Elize V
1 reviews | Active since May 2019
14 May 2019, 19:38
Bad Service
Our Fibre line down from the 12/5/2019 after numerous calls to the call centre they say they can't help us and don't know why the line is down. They said the technical people will give us a call. It's now 2 days later no call or responds. We are very disappointed in the bad services we received from them.....
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Replies (2)
Vodacom's replyOfficial
14 May 2019, 19:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 May 2019, 19:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 May 2019, 10:58 Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that a technician was onsite and assisted in restoring your fibre connection.
We apologize for the inconvenience and service experienced.
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that a technician was onsite and assisted in restoring your fibre connection.
We apologize for the inconvenience and service experienced.
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 May 2019, 10:58
Official
Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that a technician was onsite and assisted in restoring your fibre connection.
We apologize for the inconvenience and service experienced.
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that a technician was onsite and assisted in restoring your fibre connection.
We apologize for the inconvenience and service experienced.
Vodacom Consumer Website Team
Best regards,