Bad Service

2 Weeks later and i am still waiting for a response on my complaint. Each time i phone the customer service and ask to speak to a manager , the comments i receive is that the manager will call me back i am still waiting for a call. Our fibre has not been working , it is easy to take the my debit order each month for a service i am not getting. This is totally unacceptable . No one can give me any answers and the service is just plain ****. Here is my SR number , SR ********** 74876