Bad Service
I have upgraded a contract. The extras that I was promised I did not receive. The agent said I can ask for her if I don't get what we discussed. I phoned back today 4th December 2020 to get in contact with the agent but with no luck. I phoned 4 times and got different feedbacks from the 4 agents I spoke to today.
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Vodacom's replyOfficial
04 Dec 2020, 13:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Dec 2020, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team