GP
Gerda-Mari Pentz
1 reviews | Active since Apr 2015
24 Apr 2019, 14:31
BAD SERVICE
Once again Vodacom is dissapointing in their Service, did an upgrade online last week Thursday, Friday they confirmed the upgrade and said the phone will arrive Tuesday, today no sms has been received or e-mail only to find out the upgrade havent been send out of their warehouse even after they told us yesterday its on its way. Seriously Vodacom, you promise a delivery within 48hours max, this has been way more than 48 hours.
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Replies (2)
Vodacom's replyOfficial
24 Apr 2019, 16:04 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Apr 2019, 16:04
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Apr 2019, 11:49 Dear Gerda
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Apr 2019, 11:49
Official
Dear Gerda
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Best regards,