LL
Lindokuhle L
1 reviews | Active since Apr 2019
15 Apr 2019, 17:11
Bad Service
The Vodacom4u in Brooklyn doesn't deliver the service that a customer expects. I feel like they pre-judge customers.
I app**** for a new line contract today, sent my documents but they had a problem with the printer. Kept on visiting their branch to check status since they failing to keep me updated.
Nadia sincerely tried to assist me but she was too busy and referred me to her colleague which he failed to update me.
After some hours getting tired to check my status. I called their branch and Anthony answered the phone and i explained everything but firstly he calmed me down very rudely and secondly he asked me if i was the lady who was " up and down this morning".
I don't care whether i will approve or decline but the service is utter disgusting and im in the gutter i felt offended by their judgement in prioritizing high class customers.
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Replies (2)
Vodacom's replyOfficial
16 Apr 2019, 06:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Apr 2019, 06:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Apr 2019, 13:14 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the query has been escalated to the Field Service Consultant for further Investigation. Please note that Internal processes will be followed once the Investigation is complete. Regards Consumer Website Team
Best regards,
Vodacom's reply24 Apr 2019, 13:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the query has been escalated to the Field Service Consultant for further Investigation. Please note that Internal processes will be followed once the Investigation is complete. Regards Consumer Website Team
Best regards,