NT
Nombuso T

1 reviews | Active since May 2013

13 Apr 2019, 21:02

Bad service

I have been using this network for years , but service that I received this week was disgusting, I bought a 1Gb data on Monday and it was not allocated, i called vodacom I spoke to Juliet and she said the had a network problem I must wait for 24 hours. A day 2 days passed still there was nothing until I called again on Wednesday and I spoke to someone else and he helped me . Vodacom gave me 2Gb more but I tell u it is running out like hot cakes , just imagine the inconvenience they caused me and my business now they are eating their data like nothing. How can I use 2Gb in 2 days because I'm also using Wi-Fi for my business I don't if I want to use vodacom again

0
Replies (2)
Vodacom
Vodacom's reply14 Apr 2019, 11:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply15 Apr 2019, 17:36
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved. Regards  Consumer Website Team 

Best regards,