BAD SERVICE

In March 2019 I received a phone call from one of the sales persons of Vodacom. She told me that the she wants to upgrade my wifi/data She informed me that I will get more gigs for less money per month. I did take the offer. She informed me that a courier will come and deliver my new sim card. I can just put the new sim card in my wifi router. So the courier did come an deliver the sim card and i did remove the old sim card and put in the new one. At month end my debit order went off. An guess what my debit order was increasing with more than R350.00. When I phoned Vodacom they told me that I app**** for a new line. I told him that it is not true and they must listen to the recorded telephone call. After many messages and phone calls to Vodacom they informed me that the new line is cancelled and that they will refund me. Guess what I still await my money that they refund me. I thought maybe I must just wait till my debit order went off maybe they credit will be on the vodacom account. But it was not. So it is now more than a month waiting for money that must be paid back to me after all the problems I having with Vodacom. it is becoming ridiculous of a big company as Vodacom struggling to get your money from. I want an answer today I want my money in my bank today