pM
pretty M
1 reviews | Active since Apr 2019
03 Apr 2019, 09:24
BAD SERVICE
I am soooooooo disappointed with the service i'm getting from vodacom regarding a claim, i took my phone to vodacom store on the 21st of March to fix the screen on my phone and to replace the battery, ever since the 21st i'm still waiting for my phone and they keep on sending me smses saying the quote is R2400 and another sms says R2300 and the claim is approved, when i call vodacom they say the smses are not meant for me . DOES IT REALLY HAVE TO TAKE 2 WEEKS TO FIX A SCREEN???????????????????????????
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Replies (2)
Vodacom's replyOfficial
03 Apr 2019, 10:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2019, 10:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Apr 2019, 13:08Dear Customer
As per our telephonic conversation today we have advised that the device is being repaired. You will receive a SMS notification stating the banking details and the amount that needs to be paid for the device that was repaired.
Regards,
Vodacom Consumer Website Team
As per our telephonic conversation today we have advised that the device is being repaired. You will receive a SMS notification stating the banking details and the amount that needs to be paid for the device that was repaired.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Apr 2019, 13:08
Official
Dear Customer
As per our telephonic conversation today we have advised that the device is being repaired. You will receive a SMS notification stating the banking details and the amount that needs to be paid for the device that was repaired.
Regards,
Vodacom Consumer Website Team
As per our telephonic conversation today we have advised that the device is being repaired. You will receive a SMS notification stating the banking details and the amount that needs to be paid for the device that was repaired.
Regards,
Vodacom Consumer Website Team
Best regards,