Bad Service

Good day,

My name is Kerry Deyzel, I am a vodacom customer. I hope you can help me as I have been trying to resolve this issue with your call centre and canal walk branch for over a year now and no one has been of assistance.

I took out a data contract which is now coming to an end in February. Since having this device I have had to replace it with roughly 4-6 new devices (lost count) as all the devices have been faulty. I have basically not used this device since I received it 2 years ago. I have requested numerous of times if I can cancel the contract as I am basically paying for something that is of no use to me. Customer care said I could cancel but the fee was going to cost me more than keeping the contract active.

Now that the contract is coming to an end I phoned in to cancel when I was told I needed to. But now vodacom are charging me data at the full rate and not at the discounted rate for the last month.

Please advise what I should do. I personally feel ****** by vodacom, taking my money for a service I have not received.

I look forward to hearing from you

Regards

Kerry