HM
Hlamalani M

1 reviews | Active since Dec 2018

18 Feb 2019, 13:22

bad service

In life once a person got a job they tend not to appriciate, my experience with Vodacom Southgate it started way back in 2017 when i wanted to take on an upgrade, worst service ever. it took weeks for them to find me a laptop. ended up going to Sandton Mall thats where i got the laptop. I took my phone for repairs on the 15 of january 2019 till today to sms , or call to let me know the status of my phone

Worst thing ever i called in few time using the vodacom 4 u contacts. and in the branch they tell me that they dont have the main branch contact details what follishness is that, how is that possible , vodacom southgate its like Jabulani vodacom,and thank god that Jabulani was closed due to similar service, people that thier jobs for granted

Im due for an upgrade next month. this is the last month i will be using vodacom service, im going to use other services that appreciate our loyalty

and thank god that Jabulani was closed due to similar service, people that thier jobs for granted

0
Replies (2)
Vodacom
Vodacom's reply18 Feb 2019, 14:01
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply20 Feb 2019, 11:57
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

Your concerns has been noted and internal process will be followed with the store.

Regards,

Vodacom Consumer Website Team

Best regards,