Bad service

Some of the worst service I have ever received. I entered an application online for a new phone/contract. I waited for them to let me know whether I was accepted or not. After 3 weeks of hearing nothing and calling customer care to no avail, I went in to a Voda Shop. There they told me to call again and cancel my order. I called the number and was told my request "expired". After that I spent almost an hour in the shop filling in documents. The people who helped told me that they are checking whether I'm accepted and it can take from one too four hours. And that they will call me. I headed on with my things and after almost 2 hours no call. I went back only for them to tell me that in order to receive what I want I need to make an R8000 co-payment on the spot otherwise I do not qualify for the deal. Now call me dumb but I have never in my life heard such nonsense. Needless to say I took all my documents and headed to MTN the next morning and got a new phone and contract in less than an hour. And it was the product i wanted from the start not something your staff tried to force me to buy for more committed. But considering the attitude of some of the customer care ladies I highly doubt you care about bad reviews