HM
Hazel M
1 reviews | Active since Dec 2018
09 Feb 2019, 22:19
Bad service
I have an airtime contract with vodacom which I pay every month without fail.on Thursday I received an SMS stating that my account is in arrears of R60 wich I paid today. I called in today and was told that my account has been handed over to legal. Please cancel my account Vodacom, I dont understand how your company works the SMS states that I needed to pay R60 within 5 days but in two days time my number is blocked and I am handed over to legal. You just lost a customer please cancel my contract I dont want anything to do with vodacom ever again but I am keeping my number because its prepaid
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Feb 2019, 12:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Feb 2019, 12:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Feb 2019, 11:14 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly contact the Legal Division on ***(free from a Vodacom sim). They are best equipped to assist.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply11 Feb 2019, 11:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly contact the Legal Division on ***(free from a Vodacom sim). They are best equipped to assist.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,