nM
nompumelelo M
1 reviews | Active since Mar 2015
08 Feb 2019, 16:36
bad service
can anyone from vodacom assist me with my account I called vodacom 100 x now .about the advance on my account which I don't even know anything about ,Vodacom is busy sending me sms that my account is on arrears no one is telling me about the advance on my account of 200 my phone does not even have an opinion of 200 advance so how come I have that advance on my account and why vodacom is not telling me how did that advance end up on my account .I wont pay for something I don't owe after all my contract I have with them . in future I wont have any account with Vodacom no one is willing to assist me .
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Feb 2019, 18:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Feb 2019, 18:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Feb 2019, 18:47Dear Customer
Our records indicate that your issue was escalated today and is pending with the relevant department. The reference number is ***.
Regards,
Vodacom Consumer Website Team
Our records indicate that your issue was escalated today and is pending with the relevant department. The reference number is ***.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Feb 2019, 18:47
Official
Dear Customer
Our records indicate that your issue was escalated today and is pending with the relevant department. The reference number is ***.
Regards,
Vodacom Consumer Website Team
Our records indicate that your issue was escalated today and is pending with the relevant department. The reference number is ***.
Regards,
Vodacom Consumer Website Team
Best regards,
nM
nompumelelo M's updateReviewer Update
12 Feb 2019, 13:45still don't have feed back about the advance I'm only receiving sms and calls about my account in arrears I must arrange payment . will vodacom tell me the way forward since January I queued about this issues
nM
nompumelelo M's update12 Feb 2019, 13:45
Reviewer Update
still don't have feed back about the advance I'm only receiving sms and calls about my account in arrears I must arrange payment . will vodacom tell me the way forward since January I queued about this issues