LR
Lena R
1 reviews | Active since Sept 2016
23 Jan 2019, 22:21
bad service
Is the second time i complain with vodacom.Even previously my issue wasnt resolved now am complaining about my airtime..why is it that you make your customer suffer this much? why are robbing them airtime? like i dont understand ...even today i dont understand how my airtime disapeared after i made a call thinking that i was using the bonus airtime that will expire at 00:00 but instead i was not i just want my airtime stop confusing and robbing customers
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
24 Jan 2019, 07:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Jan 2019, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Jan 2019, 08:52Dear Lena,
We tried calling you this morning and the number goes straight to voicemail. We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
We tried calling you this morning and the number goes straight to voicemail. We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Jan 2019, 08:52
Official
Dear Lena,
We tried calling you this morning and the number goes straight to voicemail. We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
We tried calling you this morning and the number goes straight to voicemail. We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
Best regards,
LR
Lena R's updateReviewer Update
24 Jan 2019, 11:35Try calling my vodacom number... ********** 932
LR
Lena R's update24 Jan 2019, 11:35
Reviewer Update
Try calling my vodacom number... ********** 932
Vodacom's replyOfficial
24 Jan 2019, 14:39Dear Lena,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply24 Jan 2019, 14:39
Official
Dear Lena,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Best regards,
LR
Lena R's updateReviewer Update
24 Jan 2019, 15:15Thank you...I happy my query has been resolved
LR
Lena R's update24 Jan 2019, 15:15
Reviewer Update
Thank you...I happy my query has been resolved