Bad service

As from the order referance number 2-3LE4DER on the 14 December 2018 order S ********** -540299 approved The delivery took way to long,wrong place and not contacted about the delivery. The service request 7 January 2019 . I was not explained about the activation on the card. As of the 16 January 2019 I was promised that the card would be activated, it was in 24 hours and then 12 house, then they had the wrong request...on and on and on...reference (SR190 ********** 21), (SR190 ********** 43) , (SR190 ********** 88) , (SR190 ********** 88) the one given to me today 2019/01/23 reference( SR190 ********** 43) I have spent on DATA because my Daughter used the internet connection for home work. There is just no form of communication..... as I am told it has been escalated to the back office " no wonder it is called a back office"and nothing is being done. The service is so bad as promises are not kept.