KN
Kathya N

1 reviews | Active since Sept 2015

28 Sept 2015, 11:59

Bad Service

On 25/09/2015 popped into the Vodashop at The Mall of the South. Staff wasn't very attentive. I waited for assistance someone was then appointed to assist me. I sat and waited the lady faffed around, she then came and sat in front of me she was busy on her cell phone. I sat there watching her she said she was waiting for her system to start up. I waited for a few more minutes nothing happened so I got up and walked out. I thought id try my luck at the Vodashop the Glen so on Saturday I stopped there. The store was closed , the staff where still in the store. When I checked their working hours it said 09:00 - 18:00. It was 20 to 6 , while I was standing there 1 of the staff exited the store. When we asked why the store was already closed she said it was because of ******ies, and that the store didn't close at 18:00, and we mustn't shout at her. I am disgusted by the service I've received. I am due for an upgrade seems to me Vodacom is obviously not interested in my business. Maybe I should look elsewhere!

0
Replies (1)
Vodacom
Vodacom's reply28 Sept 2015, 12:54
Official
Hello kathyanogueira,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM