CB
Cathy B
1 reviews | Active since Dec 2018
27 Dec 2018, 14:52
Bad Service
Absolute bad service from one Shaista. I have asked three times since 08h00 this morning to speak to a team leader (was told the team leader would get back to me - it is now almost 15h00)and on all three occasions told that the team leader is unavailable, I then asked for the person the team leader reports and told not available - who then is available at Vodacom? I was taking out a new contracted - just ported my number from another service provider. Now I'm trying to get through to tell them to cancel as I really can't deal with this kind of lack of service. When my other two contracts come up for renewal in July - I will cancel these as well!
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Replies (2)
Vodacom's replyOfficial
27 Dec 2018, 15:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Dec 2018, 15:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
27 Dec 2018, 15:51Dear Cathy,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have escalated the matter to Shaista's line manager and requested for her to contact you back urgently. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have escalated the matter to Shaista's line manager and requested for her to contact you back urgently. Regards Consumer Website Team(SA)
Vodacom's reply27 Dec 2018, 15:51
Official
Dear Cathy,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have escalated the matter to Shaista's line manager and requested for her to contact you back urgently. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have escalated the matter to Shaista's line manager and requested for her to contact you back urgently. Regards Consumer Website Team(SA)