Bad service

Bad experience , signed up for a Fibre line and needed to upload documents which I did but needed the back of my ID , had I not called Vodacom Fibre I would not have known ,since then I was contacted by a manager who promised he’ll resolve this matter once I email the requested documents which I did but as of now two weeks later I’m still awaiting a response even though they acknowledge my email . The problem is that your different depts don’t speak to each other . I’m asking myself the question why am I changing my current service provider if I’m getting such shoddy servicdc