Bad Service

Good day,

I have taken a contract phone with Vodacom. Yesterday, i called to get an insurance for my phone and I spoke to a lady by the name of Lydia. She sent me the application forms of which i filled in and sent back immediately. I called the today to find out if they have received the forms. Spoke to Lebohang from the Rivonia Branch who couldn't help me at all and he advised that he cannot pick up any application on the system and there is nothing that he can do.

My question is, if Vodacom cannot help then who will be able to help? I am disappointed with the service i am currently receiving from them. I did not receive any acknowledgment that the application forms were received????????? Can someone shed some light on the way forward.

Regards, Khosi