bad service

I went to Voda shop at Chris Hani crossing to do a sim swap of my contract sim. i was ****** at gun point on tuesdday last week when I was driving to Hydepark via Joburg .the reason i couldn't do sim swap in time is that I can't find my ID. I've got my driving license with, a copy of my ID and all necessary information that could be used to verify me and my account. The consultant (lady) just dismissed me and say they cant help. i tried to explain my situation and even tell her to ask me security question, but she refuse to assist me. i felt very bad as I've been the customer of Vodacom for as long as i could remember. my contact is expiring next year and I never had a problem with Vodacom before. the service at Vodacom Chris hani crossing is very bad and shows no willingness to assist at all. all i want it a sim swap.

for a week i do not have a phone and i also use my number for business purpose. at this moment am with no access of cellphone