HM
Hazel M

1 reviews | Active since Nov 2018

26 Nov 2018, 09:01

Bad service

I visited vodacom at mall of africa oppoaite mr price. I was ask how should I be asisted, I told them. They said I must wait near two guys who work there, in my mind I told myself that they are the who will asist me because there were empty chairs on the consultant desks. I stood there waiting for my turn. While waiting two clients came in and I excuse and interupted the guy and ask him is he the one who will asist me. He said no he pointed the ladies on the counter opposite the entrance door they were all busy and I said okay. The who said I must wait near those guys looked at us and said tell the client that you are not a consultant. I said I am not there to know who is doing what im there to be served. She said there are people who came before me as if I didnt see them. I realy dont appreciate the manner in which she spoke to me, it doesnt show any respect.

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Replies (2)
Vodacom
Vodacom's reply26 Nov 2018, 09:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.    Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.    Vodacom will not contact you via Whatsapp to request your personal details    Regards,  Vodacom Consumer Website Team        

Best regards,

Vodacom
Vodacom's reply26 Nov 2018, 11:44
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant store, who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team

Best regards,