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nadia P
1 reviews | Active since Nov 2018
21 Nov 2018, 10:22
bad service
In June 2017 a ********** account was opened in my husband's name. The matter was referred to various service departments within vodacom incl the CEO's office for assistance. To date this matter remains unresolved and vodacom service agents have failed to follow up and put this matter to rest.
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Replies (2)
Vodacom's replyOfficial
21 Nov 2018, 10:25 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Nov 2018, 10:25
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
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nadia P's updateReviewer Update
21 Nov 2018, 12:30This complaint was referred to : (Xoliswa Matele
Executive Client Liaison Officer
Chief Executive Office)
AS a senior person in a prominent position at vodacom she does not respond to my emails and does not reply to phone calls. Even the CEO's office failed to acknowledge this cmplaint
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nadia P's update21 Nov 2018, 12:30
Reviewer Update
This complaint was referred to : (Xoliswa Matele
Executive Client Liaison Officer
Chief Executive Office)
AS a senior person in a prominent position at vodacom she does not respond to my emails and does not reply to phone calls. Even the CEO's office failed to acknowledge this cmplaint