1 reviews | Active since Apr 2017

04 Nov 2018, 07:15

Bad Service

General Public, please be ware when placing an order with Vodacom on line. I placed an order quite a while ago and was informed that it could take p to six weeks for delivery. We are now sitting in around the third month and absolutely no feedback from Vodacom. I have called them on various occasions only to be told they do not have stock, order is pending, order was cancelled but re instated etc. I have even spoken to one of the so called team leaders in the call centre who promised to call me back, WELL I am still waiting for that call and this was approximately two weeks ago. Do not even try and call H/O and ask to speak to the CEO, you keep getting the same response, he is not available at present but please leave your details and he will get back to you, so much for that one. I moved from a service provider with whom I was happy but a little more expensive quite a few years ago, but believe you me I will be moving back to them as soon as possible and urge all other consumer customers to do the same as they make empty promises and do not give a rats … about their clients.

0
Replies (2)
's update04 Nov 2018, 07:25
Reviewer Update
Also need to add to the above, my personal details were released to a few member of the general public whom have now created a mailing group complaining about the non delivery for the same item.
Vodacom
Vodacom's reply04 Nov 2018, 08:48
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,