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Andre K

1 reviews | Active since Sept 2018

02 Nov 2018, 10:28

Bad Service

On 03/08/2018 I upgraded my contract at a chatz store. I chose the Nxt LVL contract that stated I get 2GB anytime data. Once the package started I only received 2*1GB data 1 GB anytime data and 1GB night Owl. That is not what I wanted. Can someone please help me get this issue sorted. I only got half what I signed up for. I am furious. Vodacom contacted me after the previous review and assisted me very well. But now I have the exact same problem. They said they loaded the extra GB for every month but this month nobody knows nothing. I would like to know what is going on and if there is no communication between the call center agents. I would like this resolved ASAP as I am paying for a contract but not getting what I am paying for. I went back to the dealership and the sales consultant tried to assist me but still nothing.

0
Replies (2)
Vodacom
Vodacom's reply02 Nov 2018, 10:39
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply12 Nov 2018, 07:45
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Our records indicate,  your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.  Regards Consumer Website Team 

Best regards,