SS
Starcia S
1 reviews | Active since Sept 2018
01 Nov 2018, 12:24
Bad service
Iv neva had a bad service in my life before, been trying to close off my phone contract with vodacom, I called in 2 weeks ago got a settlement quote paid the same day, they faxed all the relevant documents to close off the contract, believe you me it took me 2 weeks and still now my contract hasn’t been closed, each day I call they send me frm pillar to post, I’m soo dissapointed in the level of service
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Replies (3)
Vodacom's replyOfficial
01 Nov 2018, 14:04Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Nov 2018, 14:04
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Starcia S's updateReviewer Update
02 Nov 2018, 08:57Stil waiting for the call even now, I’m so ****ed off now no amount of words can express how I feel
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Starcia S's update02 Nov 2018, 08:57
Reviewer Update
Stil waiting for the call even now, I’m so ****ed off now no amount of words can express how I feel
Vodacom's replyOfficial
02 Nov 2018, 19:02 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team
Vodacom's reply02 Nov 2018, 19:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team