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melita M
1 reviews | Active since Sept 2017
31 Oct 2018, 10:20
Bad service
I took my IPhone 7 plus to vodaworld for repairs,after i upgraded my software two weeks ago,it gave me a problem with the Maps,today Vodaworld is quoting me R8000.00 because the phone is out of Warrenty,this is the 3rd replacement phone i have received from them since December 2017,how could they just quote without diagnosing the phone,and why must i pay so much money for a software update i did on the device>
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melita M's updateReviewer Update
31 Oct 2018, 10:23I took my IPhone 7 plus to vodaworld for repairs,after i upgraded my software two weeks ago,it gave me a problem with the Maps,today Vodaworld is quoting me R8000.00 because the phone is out of Warrenty,this is the 3rd replacement phone i have received from them since December 2017,how could they just quote without diagnosing the phone,and why must i pay so much money for a software update i did on the device,my device is out of warranty.
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melita M's update31 Oct 2018, 10:23
Reviewer Update
I took my IPhone 7 plus to vodaworld for repairs,after i upgraded my software two weeks ago,it gave me a problem with the Maps,today Vodaworld is quoting me R8000.00 because the phone is out of Warrenty,this is the 3rd replacement phone i have received from them since December 2017,how could they just quote without diagnosing the phone,and why must i pay so much money for a software update i did on the device,my device is out of warranty.
Vodacom's replyOfficial
31 Oct 2018, 10:53Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Oct 2018, 10:53
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Nov 2018, 12:37 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2018, 12:37
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Best regards,