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Frannie B
1 reviews | Active since Oct 2018
22 Oct 2018, 14:12
BAD SERVICE
I actually can not give them a star. How long does it take to reactivate a contract number after it was due for upgrade end sept (modem). I cancelled the contract did want the number but was not aware that it will influence my emails as the email was created on that number. After it was deleted by vodacom no more emails could have been accessed. Now I am struggling for 3 weeks to get it reactivated. Pathetic and this is or was not my first rumble with vodacom. Can anyone get a manager of vodacom to phone me.
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Replies (2)
Vodacom's replyOfficial
22 Oct 2018, 14:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Oct 2018, 14:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Oct 2018, 11:54Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised that you were contacted and the issue has been attended to.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised that you were contacted and the issue has been attended to.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Oct 2018, 11:54
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised that you were contacted and the issue has been attended to.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, you've advised that you were contacted and the issue has been attended to.
Regards
Vodacom Consumer Website Team
Best regards,