Bad Service

This kind of procedure with most companies like Vodacom becomes very monotonous but there is no other way to get assistance from them at all, the only thing I've never done is actually go to Vodaworld and cause a scene but I think that wouldn't even help as it would be seen and forgotten once you leave.

I've been a Vodacom subscriber for the last 19 years and currently have 7 contracts with them currently, I just cancelled 2 and have a few for renewal which will also go with the wind as of their most recent conduct.

I attempted to take out another contract last week with no luck, as they said they need to do checks and so on, which I've never had to do ever before, so I phoned and explained it to the consultant who said they would get a manager to call me back and I am still awaiting a call back, yesterday I went to a Vodacom store which wasn't busy, a staff member there instead of assisting me as he was just walking around instead gives me a ticket number and says I must wait to be called, all I wanted was a list of my current contracts and expiry dates and so on but that 5 - 10 min task was too much of an effort for the staff member so I left the store.

This has got to be the first time that I've seen in my life that a person who has the means to afford something being turned away by a company who DOESN'T want the business.

Other ISP's I know are doing much more successful than Vodacom and would gladly take on a customer but Vodacom's agents and attitude is clear, we don't need or want your business.